Returns & Exchanges

At Heavys, we want you to experience your audio in perfect clarity, which is why we offer a 30-day risk-free trial on all our high-fidelity headphones. If you are not completely satisfied with your listening experience, you can return your product for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Place the item in its original packaging including all cables and accessories to ensure a full refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware, your refund will be processed back to your original payment method within 5-7 business days.